Refund and Returns Policy
Effective date: 2025-09-25
This Refund and Returns Policy explains how UAB “Mox LT” (hereinafter – the Company) handles product returns, refunds and related requests when you purchase goods or services through our website moxlabs.co or communicate with us in other ways.
Who are we?
UAB “Mox LT”
Company code: 304450389
Registered office address: Vandžiogalos pl. 4-17, Kaunas, Republic of Lithuania
Company manager – Paulius Gaubas
Contacts:
E-mail: info@mox.lt
Tel.: +370 611 35026
Returns
You may return goods within 30 days from the date of delivery. Returned items must be unused, undamaged, in the original packaging and accompanied by proof of purchase (order number, invoice or other documentation).
Items cannot be returned if:
- they are custom-made or personalised;
- they are digital goods already delivered;
- they fall under categories that cannot be returned due to hygiene, safety or legal requirements.
If you wish to return an item, please contact us using the contacts above to receive return instructions.
Refunds
After receiving and inspecting the returned item, we will inform you about the status of your refund.
If the return is approved, the refund will be issued to the original payment method.
Refund processing time depends on your payment service provider.
Refunds are not issued for items that were damaged due to improper use, wear and tear, or failure to follow usage instructions.
Exchanges
If you wish to exchange an item for a different model or specification, please contact us. Exchanges are carried out if the desired item is in stock.
If the requested replacement is unavailable, a refund may be offered instead.
Shipping costs
Return shipping costs are borne by the customer unless the item was delivered incorrectly or damaged upon arrival.
If the return is approved due to a defect or our error, the shipping costs may be compensated.
Service-based purchases
For services provided by the Company (including logistics or related activities), refunds may be issued only if the service has not yet been performed or if legal grounds for refund exist.
Completed or partially completed services are not refundable unless required by law.
How to contact us?
For questions regarding returns, refunds or exchanges, contact us: info@mox.lt or +370 611 35026
